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WHATEVER YOUR PARCEL HOLDS INSIDE,

THE WAY I POST YOUR PACKAGE CAN MAKE ALL THE DIFFERENCE TO THE EARTH.

 

Sent with parcel bags from @heapsgoodpackaging, your purchase from me isn’t just full of inspiring goodies, I made it my duty to protect what I post from ending up as pollution in the environment.
 

From using sustainable paper and tissue packaging to biodegradable postage bags, it is my aim to minimise the use of plastics when sending out items.
 

Try re-using some of your packaging to stuff in a gift bag for a friend, or compost your parcel bag in the garden after removing any stickers. Some items do need extra padding, so be sure to recycle any plastics.

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Shipping & Returns

Shipping Policy

When you place an order items will be mailed out within 3-5 working days (most times even sooner). Depending on the shipping option you choose, delivery date estimates and tracking will appear via email with tracking information.

Please remember my online store is inside Australia, international shipping times will vary. If your country doesn't appear as a shipping option, please contact me to arrange finding an available courier. 

 

Do note that the shipping rates are weight based. This ensures the safety of your parcel as most crystal items are fragile, so your items are packaged prevent damage during its journey to you.

Return & Refund Policy

As this is  a personal hobby of mine that I enjoy sharing, by purchasing it is assumed that you want the product and understand what it is. Contact me about any item should you be curious or if you would like to know more about its details, I'd love to help you find exactly what you're after, or even make it for you!

 

If for any reason your are dissatisfied with your purchase please contact me as soon as possible and I will do everything I can to ensure you are happy with your experience. 

On the unlikely occurrence an item arrives arrives damaged, broken, unusable or not as described and pictured, please notify me via email, social message or the contact form within 2 weeks with photographic evidence and I will provide a replacement of the same item/s or replace it with a similar item/s.

 

If a similar item is not available to your choosing, I will provide one to equal value, store credit or a suitable refund.

 

The damaged item/s must be returned in order to receive the alternate exchanged item or refund. You will be required to return the damaged item/s, at your own cost using a trackable shipping method. Upon receiving the return your refund or replacement parcel will be processed (excluding the shipping costs).  Any gifts included with your initial purchase are yours to keep.

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Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments

Store Policy

Customer Care

It is important to me that you are happy with your experience online at my store. Anything you need just reach out to me on Instagram, Facebook or reach out via the contact page.

 Privacy & Safety

Any data you submit on this website is secure and related only to the account you create, all "guest" checkouts default to your entered email address allowing updates sent to you about your order. Why is your order info saved? for the following purposes:

  1. to provide and operate our services and products;

  2. to provide ongoing customer assistance and technical support during and after shipment or while processing orders;

  3. to be able to contact our visitors and users with general or personalized service-related notices and promotional messages like updates and newsletters related to your purchase;

  4. to create aggregated statistical data and other aggregated and/or inferred Non-personal information, which may be use dto provide care and improve our online services; 

  5. to comply with australian laws and regulations.

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Wholesale Inquiries

Wholesale orders can receive a 40% discount on displayed website prices. Any wholesale orders must reach a $300 total not including a standard shipping cost. All wholesale orders come completely packaged for store display. If you are interested in displaying products in your store jump over to the "Contact" page and send a submission outlining your inquiry.

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